Customer Support
Questions about an active shipment, invoice, or account? Our team is available 24/7 — reach us however is easiest for you.
Call Us
604-835-3333
Available 24/7/365
Email Us
dispatch@rratrucking.com
Response within a few hours
Send a Message
Use the quote form
We’ll get back to you quickly
Frequently Asked Support Questions
How do I track my shipment?
Our team provides real-time GPS updates via Samsara. Contact your assigned coordinator directly or call 604-835-3333 for a live status update on your freight.
Who do I contact for billing questions?
Email dispatch@rratrucking.com with your invoice number and we'll respond within one business day.
What if my delivery is running late?
We proactively notify customers of any delays. If you haven't heard from us and are concerned, call our team directly — we're available 24/7.
How do I submit a claim?
Contact us at dispatch@rratrucking.com with your shipment details and a description of the issue. Our team will guide you through the claims process.