Privacy Policy

1. Who We Are

RRA Trucking Ltd. ("we", "us", or "our") is a Canadian transportation company providing freight and logistics services across Canada and the United States. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Contact: dispatch@rratrucking.com | 604-835-3333 | 8536 Richardson Drive, Surrey, BC V4N 5J1

2. Information We Collect

We collect personal information that you voluntarily provide, including:

• Name, company name, job title
• Email address, phone number, mailing address
• Shipment details and freight information
• Billing and payment information
• Communications you send us via forms, email, or phone

We also collect technical data automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs.

3. How We Use Your Information

• To provide freight and logistics services you request
• To respond to inquiries and quote requests
• To process payments and manage accounts
• To send service updates and operational communications
• To comply with legal and regulatory obligations
• To improve our website and services

4. Contact Form & Third-Party Processors

Our website contact and quote forms transmit data securely to our lead management system. We use trusted third-party service providers who process data on our behalf and are bound by confidentiality agreements. We do not sell your personal information to any third party.

5. Disclosure of Information

We may share your information with carriers, customs brokers, and logistics partners as necessary to fulfill your shipments. We may also disclose information when required by law, court order, or regulatory authority.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Business records are typically retained for 7 years in accordance with Canadian tax and corporate law.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS.

8. Your Rights

Under PIPEDA, you have the right to access personal information we hold about you, request corrections, and withdraw consent to certain uses. To exercise these rights, contact us at dispatch@rratrucking.com.

9. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: